USA ENERGY REFUND AND RETURNS POLICY
You may request to return the merchandise for a refund within 30 days of the invoice date.
A request for return may be submitted by contacting your Account Manager or email us directly
at support@usaenergy.llc
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Custom made and special order items cannot be cancelled or returned.
Discontinued items and sale items cannot be returned.
All returns must include original packaging. Missing parts and/or manuals will result in partial
refund. Final credit from return will be determined after the returned product is inspected.
Customers are responsible for the costs of shipping back return products with their preferred
carriers. USA ENERGY LLC is not responsible for any damaged or lost items while in transit to
our facilities.
Once we have received and inspected your returned item, a notification will be emailed to
confirm the return has been completed. Final credit or refund will be determined, and a refund
will then be issued on the original form of payment or as a credit in the account to be used for
future purchases, please allow one to two billing cycles for the credit to be reflected on your
statement.
USA ENERGY reserves the right to modify this return policy from time to time. Any modification
of this return policy shall be effective for all orders placed with USA ENERGY LLC on or after
the effective date of revised return policy.
NEED HELP?
Contact us at support@usaenergy.llc for questions related to refunds and returns.